Garden Supplies Direct. Returns, Exchanges & Refunds
To Change or cancel an order made online:
By phone: on 01562 741820 – during office hours Monday – Friday 8.30am – 5.30pm
By email at: firstname.lastname@example.org
Please have your order number and date the order was placed to hand. If your products have already been delivered, then you will need to follow our returns procedure as per below.
Returns procedure for online purchases:
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition:
Where a product received is not as described, you should notify us within 14 days and a return should be made within 30 days providing the product is unopened and in original condition.
All other returns should be made within 30 days and in original, undamaged packaging. If we find that the product has not been returned to us in fully resaleable condition and is not faulty, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount to cover our costs.
Returns can be made through either of these options:
Returns via courier collection. Please contact us on 01562 741820 or by email at email@example.com with the following information: Order No, date of purchase, the reason for the return and whether you want a refund or a replacement.
We will email you back with further instructions and we will arrange for a courier to come and collect the product you wish to return (please note, this may incur a fee chargeable to you)
Please note: We will refund the price of the item to the purchaser or exchange the product once we receive it. A refund of the delivery charge will ONLY be given in the instance of incorrect, damaged or faulty goods.
Refund policy for online purchases
Returns should be made within 30 days and in original, undamaged packaging.* If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Products we are unable to refund or exchange: We are unable to offer a refund or exchange on perishable goods such as seeds, bulbs.