Terms & Conditions

Garden Supplies Direct.  Terms & Conditions

By purchasing goods from paulsgardensupplies.co.uk you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities. These terms describe the basis for purchase by you and sale by us of the products described on this web site.

1.      Definitions and interpretation

In these terms the following words have the following meanings.


the contract for the sale and purchase of the Goods;

Delivery Area

We ONLY service deliveries to the areas shown on our Delivery page. All deliveries are subject to minimum order requirements to quality for Free delivery.


the range of products and garden products (including any instalment of the goods or any parts for them) which are available for purchase from our web site in accordance with the terms;

Web Site

Our presence on the world-wide web, currently accessible via the address www.paulsgardensupplies.co.uk

the Seller, we, or us

paulsgardensupplies.co.uk  has sole trader status and our office is: Unit 2 Space, Forest House, Edwin Avenue, Hoo Farm Industrial Estate, Kidderminster, DY11 7SZ      Tel: 01562 741820   Mob: 07704 346506

Basis of the sale

1.      An agreement for us to sell you Goods is made on these terms when we accept an order made by you via our Web Site. The description of the Goods, the price, VAT, insurance, and delivery costs are set out in the order page. We will confirm acceptance of your order on-screen.

We aim to give you a clear idea of the nature of the products that we sell.
We may at our sole discretion from time to time vary the nature of the Goods from that advertised without notice to you, so long as these variations are not material alterations.

2.      Details of the order

The quantity, and description of the Goods will be those set out in your order (if accepted by us).
Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the specified Delivery Area and your credit or account card is authorised for the transaction.

2.2  The Goods which can be ordered via our Web Site are only available for delivery to you if you are based in our Delivery Area.

3        Price of the Goods

3.1  If the price of the Goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable then you will of course have the option of cancelling the order.

3.2  Our charges for transport, packaging and insurance are detailed on the order page and will be included in the total price for the Goods.

4        Payment terms

4.1  We will charge your credit card account for payment upon receipt of order. We accept no liability if a delivery is delayed because you did not give us the right payment details.

4.2  If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Contract or suspend any further deliveries to you. This does not affect any other rights we may have.

4.3  We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence.

5        Delivery

We will deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.

5.2  We will aim to deliver within the quoted period but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to advise you that the delivery date must be extended.

5.3  Delivery of Loose Aggregates - Accessibility
We will only attempt a delivery of loose aggregates on one of our trailers, after we have agreed that there is
sufficient room to reverse the trailer onto private land that is firm enough to take the weight of our vehicles.
The aggregate will be deposited from the trailer by shovel wherever the trailer stops.
* All weights for loose aggregate are approximate, due to moisture content.

6       Risk and ownership

Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver.

6.2  You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

7  Returns/Options to cancel

Returns. Please click here to read our Returns Policy.

7.2  Cancellations. Please click here to read our Cancellation Policy.

8        Warranties

8.1  We aim to provide high quality products to our customers. Accordingly, we warrant that where the Goods are products and not already covered by a manufacturer's guarantee, they will meet their specification and will be free from defects in materials and workmanship at the time of delivery. If a product is not available we will let you know by e mail and, if possible, suggest a suitable alternative which is available. If you do not want the alternative suggested, you will be entitled to cancel your order, as you wish

9        Liability

9.1  If you have a valid claim in respect of any of Goods which is based on any defect in their quality or condition or their failure to meet specification in accordance with the Contract, and you have returned the Goods within a reasonable time, you will be entitled to choose either a refund of the price of the Goods or replacement Goods free of charge.

9.2  We shall not be liable to you in connection with any contract, in tort (including negligence), contract or otherwise for any loss of profit, anticipated savings, or data that your business may suffer.

9.3  These terms and conditions do not affect your statutory rights as a consumer.

9.4  We will continually improve the Goods, so changes to them may be made at any time. We will use reasonable commercial endeavours to keep the Web Site up to date but the information and specifications given are for your information only and are subject to change without notice. Pictures on the Web Site are generally accurate but variations in colour, shape and size must be expected.

9.5  The content of the Web Site is directed solely at those who access the site from addresses within the Delivery Area.

9.6  We assume no responsibility for the contents of any other web sites to which this Web Site has links.

10    Matters out of our control

We will not be liable to you or in breach of the Contract for delay or failure to perform due to a cause beyond our reasonable control.

11    Copyright

11.1 All the written, photographic, design and audio content of the Web Site together with the selection and arrangement of it and all software compilations are our copyrighted property or that of the people who have granted to us the right to use it and is protected as such. All rights reserved.

11.2 None of this material may be used without our written permission. You may download or print a single copy for your own non-commercial off-line viewing.

11.3 All names, logos, slogans, or other phrases may be a trade mark of ours or another person or corporation. Any unauthorised use of a trade mark is unlawful.

12    Privacy

Please read our customer privacy policy, which explains how we will not pass on your details to any third party.

13    Changes

We reserve the right to make changes to this Web Site and these terms at any time.

14    Complaints

If you wish to complain about any aspect of our service, please email us at info@paulsgardensupplies.co.uk

15    General

Emails to you will be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and contact telephone number and tell us of any changes to them.

15.1 If either we or you fail to enforce a right under these terms, that failure will not stop us or you from enforcing the other rights, or the same type of right on a later occasion.

15.2 To the extent that any provision of these terms is found by any court or competent authority to be invalid, unlawful, or unenforceable in any jurisdiction, that provision will be deemed not to be a part of these terms, it will not affect the enforceability of the remainder of these terms nor will it affect the validity, lawfulness, or enforceability of that provision in any other jurisdiction.

15.3 The headings in these terms are for convenience only and will not affect their interpretation.

16  Governing law and jurisdiction

These terms will be governed by English law and any disputes will be resolved exclusively by the English Courts.

17 Promotions

Unless otherwise stated, discount codes (including those offered/displayed by third parties) cannot be used for purchases from this website.